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2019-04-30 15:59:08 来源:

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Getting staff to talk to each other ought to be the least of your problems, but internal communication can be one of the hardest nuts to crack in business.

“Communication comes up in every department. The repercussions of not communicating are vast,” says Teo Theobald, author of “Shut up and listen! The truth about how to communicate at work”. Poor communication can be a purely practical problem.

Gearbulk, a global shipping business with branches around the world, faced language and geographical difficulties, as well as a huge amount of paper work. With up to 60 documents per cargo, it was a logistical nightmare to track and monitor jobs, while tighter security regulations after 9/11 meant customs documents had to be ready before a ship was allowed to sail. Installing an automated system means data is now entered only once but can be accessed by anyone in the company, wherever they are.

“Everyone thinks a failure to communicate is just an individual’s error of judgment, but it’s not about the person: it’s about the group dynamics,” he says. “Just training people to be good communicators isn’t the issue.” The problem is that employees develop common loyalties that are far stronger than the need to share information. This can even extend to questions of safety. In the mid-1960s there were a lot of light air crashes in Australia because the two government departments responsible for air safety weren’t communicating.” says Haslam. “The government was trying to save money and both groups felt threatened. The individuals were highly identified with their own organization and unwilling to communicate with the other department.”

A company is particularly at risk when cost-cutting is in the air. Individuals withdraw into departmental loyalties out of fear. Sending such people on yet another “how to communicate” course will be pointless. Instead, Haslam believes that identifying the sub-groups within an organization and making sure each group feels valued and respected can do far more to encourage the sharing of information. The key to communication, he says is trust.

111. The word “repercussion” in paragraph 2 is closest in meaning to ______.

A. contact

B. shaking

C. explosion

D. impact

112. Who might be the targeted audience of this article?

A. Chief Finance Officers

B. HR Directors

C. Managers

D. Employees

113. According to the article, what is the root cause of communication problems?

A. Ineffective communication models and administration system.

B. Employees’ common loyalties surpass the need to communicate.

C. Individual’s error of judgment.

D. Language barriers.

114. Why does the author mention the light air crashes in Australia?

A. To summarize the last point.

B. To make the article more interesting.

C. To start the next paragraph.

D. To prove his point.

115. What can be inferred from the last paragraph?

A. When the company starts to cut costs, employees’ loyalty towards the company will increase.

B. Instead of communicating with each other, employees tend to split into factions when company is at risk.

C. It is necessary to share information among different departments.

D. Employees should take courses on “how to communicate”.

111.【答案】D。解析:词义猜测题。根据第二段中的Communication comes up in every department. The repercussions of not communicating are vast可以得知在每个部门中都需要沟通交流,不沟通的话,影响是巨大的。repercussion应该是表示“影响的”。contact联系;shaking震惊;explosion爆炸;impact影响。故选D。

112.【答案】C。解析:推断题。文章中主要讲了公司内部交流的重要性,并指出了通过增强团队动力,以及员工的忠诚度增强沟通,并在最后指出了沟通的关键是信任,文章是从管理者的角度来分析问题的,故目标读者应该是经理。

113.【答案】B。解析:细节题。根据题干定位到第四段中的... The problem is that employees develop common loyalties that are far stronger than the need to share information.,由此可以得知,问题是员工的忠诚比共享信息更重要,故应该选B。

114.【答案】D。解析:推断题。根据题干定位到第四段,根据例子内容,在20世纪60年代,在澳洲发生了很多起轻微飞机失事,当时两个政府部门负责飞机安全,但是他们不沟通。因为政府正在削减开支,这两个部门都感觉受到了威胁,所以每个人都和自己的部门捆绑在一起,不愿意和另外那个部门沟通),可知,该例子就是为了证明前面作者所提出的观点:即员工对企业共同的忠诚度的问题要比分享信息更大。所以选D。

115.【答案】C。解析:推断题。题干:从最后一段中可以推断出什么?如果是削减开支的说法在公司中蔓延的话,这个公司就面临危险了。因为个体出于害怕都会忠诚于自己所在的部门。让这样的人去参加“怎么沟通”的课程是没有意义的。相反,Haslam认为意识到这个问题,让每个人都能感觉到自己的价值和受尊重比鼓励分享信息更有用,沟通的关键是相互信任。A、D选项表述与原文相反、B选项没有提到,故只有C符合文意。

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